Question 1

Deposit

Accepted Answer

Before you check-in a deposit must be paid. The amount of the deposit can be found in the information regarding the specific location. We will refund (the remainder of) the deposit two months after the end of the contract.

Question 2

Direct debit

Accepted Answer

When you sign your contract, we ask you to authorize us to automatically debit the rent from your account every month. In this way, you do not have to worry about payments and you always pay on time, even when you are on holiday, for example. The rent will be debited around the 26th of the month (at Amsterdam NDSM it will take place on the 1st of the month).

The amount is automatically debited from the bank account you have specified. It is also possible that someone else pays the rent for you (your parents, for example). It is important that there is enough money in the account at the time of debiting.

Just moved in and missed the moment of collection? Then there is a second collection possibility on the 20th of the month.

You can change your preferred payment method here.

Question 3

Proof of enrollment

Accepted Answer

All Student Experience studios are available exclusively to students. That is why each contract contains a campus clause. It states that after finishing your studies, you are allowed to stay for a maximum of six months thereafter. If you are leaving/quitting college or university, you are required to inform us. Then too, you are allowed to stay for another six months maximum, after which the contract will be terminated automatically.

At the time of check-in, you must be registered as a student at a secondary vocational or higher professional education institution or at a university. You are expected to upload a proof of enrollment in the service portal before October 1st each year. Proof of enrollment must contain the following information:

Your name
Study program
Full- or parttime study
Educational institution
Academic year

Question 4

Transferring your studio to someone else

Accepted Answer

Are you moving out permanently? Then it is unfortunately not possible to 'transfer' your studio to someone else. In order to give every student a fair chance to a studio at Student Experience, the studio listed on the website when you leave. Of course you can point your friends to the selection on the website.

Are you leaving for a period of at least 3 months to a maximum of 6 months? Then it is possible to apply for house sitting. More information regarding house sitting can be found here.

Question 5

Terminating your contract

Accepted Answer

After the minimum rental period has expired, the lease can be cancelled on any day of the month. The notice period is at least 1 month. Is the end date of the lease contract on a weekend or a public holiday? No problem. Even then, the lease can be terminated. Terminating the contract can be done through the service portal.
Please note: For the Minervahaven location, a contract with a fixed end date will be set up. Your contract will be terminated automatically as a result. It is not possible to end the contract earlier.

Question 6

Debt assistance

Accepted Answer

Do you have debts you can no longer overcome by yourself? The municipality of Amsterdam can help you with your debts. Meet the conditions? The Amsterdam municipality can help, have a look at  Amsterdam.nl.

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