Everything you need to know about Rotterdam Blaak.

If you’ve been selected by the automated draw for, you can plan an introductory meeting within 48 hours after receiving the message. The introductory meeting takes place on-site, via FaceTime, or by phone with the duty manager and takes approximately 30 minutes. 

You can plan this introductory meeting in the service portal.  

You can respond to a studio by entering the automated draw. If you've been selected, you'll be notified within a few days.  
For a detailed explanation on how to respond to a studio, we'd like to refer you to the 'Responding to a studio' section at the top of this page. 

Log in to your account for an overview of your responses to available studios.

Please note that this overview only includes responses to currently active ads. If an ad is no longer online, your response will be removed.

Did you check the terms and conditions, and are you eligible to live at Student Experience? Then register to be kept informed of our available studios.

Registering with multiple email addresses to increase your chances is not allowed. All of your registrations will be removed from the system automatically.

Are you no longer interested in receiving updates about available studios? You can adjust your preferences within your studio seeker account or delete your account entirely.   

During the registration, you can select your preferred country and location(s). That way, we only send you a notification when a studio that matches your preferences becomes available.

It’s not allowed to bring pets into any Student Experience location. This rule includes owning a pet in your studio, temporarily taking care of someone’s pet (pet sitting), or a visitor bringing a pet along to your studio or in the communal areas.

It is possible to let someone else stay in your studio temporarily. For example, if you are going to study abroad for a period, someone else can occupy your studio for a maximum of six months. 

Subletting without our permission (renting your studio to someone else) and cohabitation (living with someone) are not permitted and result in a fine for violating the contract. 

However, it is possible to apply for house sitting, formally called residence stewardship. One of the things that is different about this is that we meet the person occupying your studio for that time. That way we all make sure we are on the same page about living at Student Experience. You'd want us to do the same for your neighbor's studio, right? 

House sitting must always be requested before the house sitting period begins. If you fail to do so, then subletting occurs. More information about applying for house sitting can be found in your service portal. 

Once you have made your studio selection, switching to a different studio is not possible. Your contract will be finalized based on the studio you selected during the online booking process. 

In exceptional cases where relocation becomes essential, for example, due to a technical issue, we will contact you personally. 

The house rules contain some essential information that is important for you to make your residence in the building as pleasant as possible. The latest version of the house rules is applicable. You can read the house rules here.

Are you 21 years or older? Then you can may be eligible for housing allowance. Whether you are entitled to this depends on your income. 

You can apply for housing allowance directly with the Tax Authorities. Click here to start the process.

Calculating housing allowance
To calculate how much housing allowance you are entitled to, click here.

Yes, a deposit is required. This is to ensure that the studio remains tidy and that the studio and facilities are left in good condition. 

The deposit must be paid together with the first month's payment. The total cost of the deposit can be found in the price overview. 

If everything is in order when you leave, you will get your deposit back. If there is damage to the studio, or if additional cleaning costs need to be incurred to get your studio ready for the next student, these costs will be deducted from your deposit. 

Apart from your monthly rent, other fees you need to consider are:  

• The reservation fee 

• The deposit 

Not included in your monthly fee are:  

• Service costs  

• Costs for washing and drying 

• Municipal taxes 

For a full overview of costs, please check Rotterdam Blaak. 

Each month, you pay the service costs in advance, estimated based on projected yearly expenses. The service costs include fees for your individual usage of water, heating, and electricity in your studio, as well as general expenses like internet, cleaning in common areas, security, and caretaker fees (determined according to rent committee rules). 

The service costs are reconciled after the calendar year ends based on actual expenses. The energy tax refund will also be settled in the service cost statement and will not be refunded separately. This process determines whether you've overpaid or underpaid in the previous year. Any excess payment is refunded, or additional charges are invoiced accordingly. Following this reconciliation, the monthly service costs can be adjusted, and a new advance amount is calculated. You can expect to receive the settlement within six months after the calendar year ends. 

However, receiving a substantial refund doesn't necessarily mean your costs will be lower in the new year. Factors such as rising energy prices may prompt us to maintain or even increase the advance amount despite any excess payments from the previous year. 

Your rent should be received in our account before the 1st of the month. If this is not the case, a payment backlog occurs and we will send a reminder. If you fail to pay within 14 days, collection costs will be charged. 

In exceptional cases we can arrange a payment plan for this. This way you pay off your debt in installments. More information about this can be found under 'What if I'm unable to afford my rent'.  

To avoid this, make sure to pay on time to prevent unnecessary costs. 

Important: our system requires at least one working day to process your payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Please complete your credit card payments at least two weeks in advance. 

You can settle your payment arrears through the service portal or app.  

Payment plan 

Payment arrears can quickly add up, so it's important to find a solution quickly. In exceptional cases we can arrange a payment plan for this. This way you pay off your debt in installments. 

The most important rules are: 

• A payment plan can be arranged no more than once every 12 months. We calculate this from the end date of the last payment plan. 

• The backlog may not increase any further, the monthly rent must be paid on time just like the amount of the payment plan. 

• Do you not comply with the arrangements made in the payment plan? Then the arrangement will be terminated and the bailiff will be engaged. 

Your payment should be in our account before the 1st of the month. If this is not the case, a payment backlog occurs and we will send a reminder. If you fail to pay within 14 days, collection costs will be charged.

To avoid this, make sure to pay on time to prevent unnecessary costs.

Please note the following processing times:

• Regular payments: at least 1 working day
• International payments: up to 3 working days
• Credit card payments: up to 2 weeks

You can settle your payments through the service portal.

Hanging items on the wall or drilling into it is not allowed. If you'd like to bring a memento from home, consider a photo frame you can place on a surface.

Are your neighbors causing disturbance with loud music or household waste? This is how you get it sorted!

1. Talk
It's important first to discuss the issue with your neighbors. They may not even be aware of the disturbance they're causing. Stay calm and friendly and be understanding of each other's situation. If this doesn't help, you can proceed to step 2.

2. Report a disturbance
If a conversation did not help solve the situation, you can report the disturbance to us in the service portal. We will look at a fitting solution.

If there's something in your studio or a communal area that requires repair, please submit a repair request. You can schedule an appointment with the duty manager or authorize us to fix the issue even if you're not at home.

For emergencies, please call the duty manager directly. You can find their number in your service portal.

If the duty manager isn't at the reception desk, they're likely busy with repairs, maintenance, or another task in the complex or in a studio. You can reach them by phone using the number listed at the reception desk or in the service portal.

A duty manager is on site between 6 AM and 10 PM. From 10 PM to 6 AM, a night security guard is on duty in the complex. In addition, security cameras have been installed at various locations in and around the complex.

The shared facilities and the elevators and staircases to all floors are accessible only with a personal access card. Each student is issued a maximum of one card to prevent unauthorized access.

As a resident, you'll get access to a service portal. Here, you can: 

• Check your contract and balance
• Change contact details
• Submit maintenance request
• Make online payments (Amstel & Zuidas only)

The complex has an indoor bicycle parking where you can park your bike. Now, you’ll never have to worry about a wet or cold seat again! :)

Did you order something online? Make sure that you're at home when this is delivered. The Duty manager is not responsible for accepting your parcels, nor can they sign for them. 

Are you not going to be at home? You can also have your package delivered to the MyPup Pick-Up Point in the building. With MyPup, you can securely receive packages. Follow these steps to set up your account. 

You’ll have your own personal mailbox that matches your studio number. When you move in, you’ll receive a key for it so you can pick up your letters and small deliveries easily.

At the TULU smart rental unit, you can rent handy items such as a vacuum cleaner, game consoles, board games, and more! The contents of the TULU units vary per location, so go and check it out and find out which amazing items you can rent at your location! Download the TULU app to start.

The building has a private dining room. It can be reserved via the reception. The space can be used during the week until 9:45 PM and on Friday and Saturday until 11:45 PM. 

A landlord statement provides information regarding living and payment behavior in the last two years. A landlord statement can only be provided if you stay with Student Experience for more than 1 year and meet the following criteria:

• No payment arrears at this time or in the past year
• No payment plan at this time or in the past year
• No record with the bailiff at this time or in the past year
• No social notifications at this time or in the past year

Do you want us to issue a landlord statement? Send an e-mail to info@studentexperience.com and we can return a completed landlord statement within 2 business days.

Unfortunately, transferring your studio to a friend or family member is not possible. To ensure fairness for all studio seekers at Student Experience, your studio will be listed on the website for others to apply.

However, you can refer your friends to our website, where they can register and apply for available studios.

After the first 12 months of your lease, you can terminate your contract 365 days a year. Through the service portal you can easily terminate the contract, with a one month's notice period. The deposit will be refunded in accordance with your contract.

You can terminate your contract in the service portal.

Upon termination we schedule a pre-inspection and final inspection. The pre-inspection takes place 2 weeks before your departure and the final inspection on the end date of your contract. 

What can you do in the meantime?  

• Conduct a thorough cleaning. This way, you won't have to do all of it at the very end, and our duty manager can better provide you with tips for what to do for your final inspection.   

• Download the checklist for delivering your studio. With this list, you can easily see (or even check off) all the things that need to be done before you leave. 

You're expected to leave your studio empty, clean, and in good condition for the new tenant.

When terminate your contract, you're required to schedule a pre- and final inspection with the duty manager. 

Pre-inspection

The pre-inspection takes place 2 weeks before your departure. During the pre-inspection, the duty manager will assess your studio for any defects and provide you with a list of necessary resolutions before the final inspection. Your studio does not need to be empty yet. 

Final inspection

The final inspection takes place on a weekday (Monday–Friday) on or before the last day of your contract, after which you hand in your keys. If your contract ends on a Saturday, please schedule the final inspection during the preceding week.

If any defects are identified during the final inspection, you will be responsible for covering the repair costs. If the defects are so serious that the studio cannot be rented out immediately after you leave, you will be charged for the number of days the studio is vacant.

For more information on how to leave your studio, check the 'Terminating contract' tab on the FAQ page of your location.  

The moment is here: you are leaving us. :(

You must plan a final inspection with the duty manager on or before the last day of your contract.

We will check whether the studio has been returned to its original condition, so the next tenant can move in smoothly. If you've followed our checklist for delivering your studio, chances are that we'll get through this final inspection quickly.

If there are still unresolved issues at this point, it means Student Experience will need to handle them, and we will charge you for this. Spending that money on your new home or other fun things is a lot nicer, right? So, make sure you fix everything to the last detail.

As your last act, you hand in your keys, and it's time to leave your Student Experience adventure behind.

You have paid a deposit for your studio. Before you get it back, we will settle any outstanding costs, such as payment arrears or costs for repairs in the studio.

If you pay your rent via direct debit, we will refund (the remainder of) the deposit one month after the end of the contract. We will also stop the direct debit.

If you don't pay your rent via direct debit, make sure to send us your bank details a month before you leave so we can refund (the remainder of) the deposit one month after the end of the contract.