You need to be at least 16 years old to stay at Student Experience Leiden. If you’re 16 or 17, you can stay with permission from a parent or guardian to sign the contract. From 18 onwards, you can sign the contract yourself.

To rent a studio at Student Experience Leiden, you must follow a full-time or part-time study at Leiden University.

All Student Experience studios are exclusively available for students. You can upload proof of enrollment during the booking journey, or later in your service portal.

When you check in, you must be registered as a student at an educational institution.

Your proof of enrollment must contain the following information:

• Your name
• Study program
• Whether you're a full- or part-time student
• The name of your school
• The academic year

Campus clause

Your contract includes a campus clause. Every year before October 1, you must upload proof of ongoing enrollment in your service portal.

This campus clause also determines that after you end or complete your studies, you can stay in your studio for up to 6 additional months. If you end or complete your studies you must notify us and terminate your contract through the service portal.

You can respond to a studio by entering the automated draw. If you've been selected, you'll be notified within a few days.

For a detailed explanation on how to respond to a studio, we'd like to refer you to the 'Responding to a studio' section at the top of this page. 

Did you check the terms and conditions, and are you eligible to live at Student Experience? Then register to be kept informed of our available studios.

Registering with multiple email addresses to increase your chances is not allowed. All of your registrations will be removed from the system automatically.

During the registration, you can select your preferred country and location(s). That way, we only send you a notification when a studio that matches your preferences becomes available.

Log in to your account for an overview of your responses to available studios.

Please note that this overview only includes responses to currently active ads. If an ad is no longer online, your response will be removed.

If you’ve been selected by the automated draw for, you can plan an introductory meeting within 48 hours after receiving the message. The introductory meeting takes place on-site, via FaceTime, or by phone with the duty manager and takes approximately 30 minutes.

You can plan this introductory meeting in the service portal. 

Are you no longer interested in receiving updates about available studios? You can adjust your preferences within your studio seeker account or delete your account entirely.  

Your contract has a minimum duration of 12 months. After this period, it will automatically be renewed, and you may terminate the contract at any time with one month’s notice. 

Are you relocating within the Netherlands? 

Are you moving to Leiden, or are you moving within Leiden? You can report this from 4 weeks in advance to 5 days after your move. You indicate your change of address here. You must register as a resident at your own address, for example, Lise Meitnerweg + your studio number, 2333 CZ, Leiden. You can use your contract as a burden of proof.

Are you relocating from outside of the Netherlands?

You have to register with the municipality within 5 days of moving into your studio. Make sure to schedule it well ahead by filling in the form on this page. The appointment takes place in-person. For more questions, please call +31 71 516 51 65.

Registration days

At the beginning of each semester (September and February), Leiden University holds special town hall registration sessions for newly-arriving students. At other times of the year, please make an appointment directly with the town hall. You can find detailed information about this subject on the university’s English-language website.

You must register as a resident at your own address, for example, Lise Meitnerweg + your studio number, 2333 CZ, Leiden. You can use your contract as a burden of proof.

Once you have made your studio selection, switching to a different studio is not possible. Your contract will be finalized based on the studio you selected during the online booking process.

In exceptional cases where relocation becomes essential, for example, due to a technical issue, we will contact you personally.

All Student Experience studios are designed for single occupation only. Sharing your studio to live together with a friend or partner is therefore not allowed.

It is possible to let someone else stay in your studio temporarily. For example, if you are going to study abroad for a period, someone else can occupy your studio for a maximum of six months.

Subletting without our permission (renting your studio to someone else) and cohabitation (living with someone) are not permitted and result in a fine for violating the contract.

However, it is possible to apply for house sitting, formally called residence stewardship. One of the things that is different about this is that we meet the person occupying your studio for that time. That way we all make sure we are on the same page about living at Student Experience. You'd want us to do the same for your neighbor's studio, right?

House sitting must always be requested before the house sitting period begins. If you fail to do so, then subletting occurs. More information about applying for house sitting can be found in your service portal.

It’s not allowed to bring pets into any Student Experience location. This rule includes owning a pet in your studio, temporarily taking care of someone’s pet (pet sitting), or a visitor bringing a pet along to your studio or in the communal areas. 

The house rules contain some essential information that is important to make your residence in the building as pleasant as possible. The latest version of the house rules is applicable. You can read the house rules here.

For a full overview of studio prices at Student Experience Leiden, please check the price overview. Prices per studio type vary due to different sizes and energy labels. 

The price includes: 

• 27/4 access with an electronic card.
• Access to the facilities: lounges, game corner, cinema room, private dining room, study rooms, and other common areas. 
• Access to events organized on location.

For more information, see the full price overview for Student Experience Leiden.

The government has developed a point system to determine the maximum rent we can charge for a studio. This system represents the quality of the studio in points. 

Points are assigned to each part of the studio, such as the surface area and energy label. The WOZ value of the studio also counts in the points calculation. The total amount of points generates a maximum rent. We cannot ask for more, only for less. This way, we ensure that we always attach a fair price to your studio. 

Are you 21 years or older? Then you may be eligible for housing allowance. Whether you are entitled to this depends on your income. 

You can apply for housing allowance directly with the Tax Authorities. Click here to start the process.

Calculating housing allowance
To calculate how much housing allowance you are entitled to, click here.

Yes, a deposit is required. This is to ensure that the studio remains tidy and that the furniture and facilities are left in good condition.

The deposit must be paid together with the first month's payment. The total cost of the deposit can be found in the price overview.

If everything is in order when you leave, you will get your deposit back. If there is damage to the studio or furniture, or if additional cleaning costs need to be incurred to get your studio ready for the next student, these costs will be deducted from your deposit.

Apart from the monthly studio price, other fees you need to consider are:

• The deposit
• The reservation fee
• Service charges including furniture

Additional fees that are not included in your monthly fee are:

• Municipal taxes
• Costs for washing and drying
• Parking costs

For a full overview of costs, please check the price overview page.

To keep living costs as low and transparent as possible, we collectively arrange essential utilities and services for our residents.

The services that we and/or third parties provide are charged as service costs. Think of cleaning, garden maintenance, district heating, water, electricity, and connections for internet and TV. This way, everything is always organized well, and you live in a well-kept complex.

The amount of the service costs varies per location and can be increased annually if the actual costs exceed the paid advance. Of course, we try to keep the service costs as low as possible.

Please check the service portal to find out which services and deliveries are part of your service costs.

Each month, you pay the service costs in advance, estimated based on projected yearly expenses. The service costs include fees for your individual usage of water, heating, and electricity in your studio, as well as general expenses like internet, cleaning in common areas, security, and caretaker fees (determined according to rent committee rules).

The service costs are reconciled after the calendar year ends based on actual expenses. The energy tax refund will also be settled in the service cost statement and will not be refunded separately. This process determines whether you've overpaid or underpaid in the previous year. Any excess payment is refunded, or additional charges are invoiced accordingly. Following this reconciliation, the monthly service costs can be adjusted, and a new advance amount is calculated. You can expect to receive the settlement within six months after the calendar year ends.

However, receiving a substantial refund doesn't necessarily mean your costs will be lower in the new year. Factors such as rising energy prices may prompt us to maintain or even increase the advance amount despite any excess payments from the previous year.

Every year, you'll receive an invoice from the Municipality of Leiden for waste collection and water taxes. These levies and taxes are imposed by the local municipality and are not part of your service costs, as they are not services provided by Student Experience. 

As a resident of Leiden, you're required to pay these levies and fees.

If your income is low, you can request remission for certain taxes and charges. On the website of the Tax Office of the Municipality of Leiden you can read which taxes and levies you have to pay and how you can request a remission for this.

The base rent (excluding service costs) may be adjusted each year based on government regulations defining the maximum percentage increase allowable. Before May 1 of every year, you will receive an email about the new rent rate. Any rent adjustments will take effect on July 1.

IBAN account number Leiden

IBAN: NL41 HSBC 1059 8820 02
Name: ESA More Coöperatief

International payments
For international payments, you may need additional information. You can use the following bank information.

Name: HSBC Bank B.V.
Address: De entree 247-249, 1101 HG
City: Amsterdam
BIC: HSBCNL2A

Always state your name, address, and customer number (KLxxxxxxxx) with the transfer. You can find your customer number in the service portal.

Any bank fees are to be borne by the student. Bank fees that are charged to Student Experience will be deducted from the rental payment.

Please note that our system requires at least one working day to process your online payment and update your payment overview. International payments may take up to 3 working days to process.

For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Therefore, please ensure that credit card payments are completed at least two weeks in advance.

1. Direct debit

When you sign your contract, you have to pay the first invoice yourself. For future payments (after the first month), you can authorize us to automatically debit the rent from your account monthly. This way, you don't have to worry about payments, and you always pay on time.

The amount is automatically debited from your specified bank account around the 26th of the month. You can also have someone else pay your rent (for example, your parents). It's important that there's enough money in the account at the time of debiting.

Change your payment method here

For Amsterdam NDSM: Have you just moved in and missed the moment of debiting? There's a second possibility on the 20th of the month. The rent will be debited on the 1st of the month.

2. Bank transfer

You can manually transfer your monthly payment via your bank, so you can determine the date of the transfer yourself. Just make sure we have received the amount before the first of the month.

3. Payment order

You can set up a monthly payment order or periodic transfer and determine the date of the transfer yourself. Just make sure we have received the amount before the first of the month.

4. Online payment (Amsterdam Amstel and Zuidas only)

You have the option to manually transfer your monthly payment via online payment through the service portal.

You can make your online payment via iDeal (for Dutch bank accounts) or by credit card.

Important note:

Always state your name, address, and customer number (KLxxxxxxxx) with the transfer. You can find your personal number in the service portal. Residents of Amsterdam NDSM don't need to add their customer number to the transfer.

Any bank fees are to be borne by the student. Bank fees that are charged to Student Experience will be deducted from the rental payment.

Your payment should be in our account before the 1st of the month. If this is not the case, a payment backlog occurs and we will send a reminder. If you fail to pay within 14 days, collection costs will be charged.

To avoid this, make sure to pay on time to prevent unnecessary costs.

Please note the following processing times:

• Regular payments: at least 1 working day
• International payments: up to 3 working days
• Credit card payments: up to 2 weeks

You can settle your payments through the service portal.

Your rent should be received in our account before the 1st of the month. If this is not the case, a payment backlog occurs and we will send a reminder. If you fail to pay within 14 days, collection costs will be charged.

In exceptional cases we can arrange a payment plan for this. This way you pay off your debt in installments. More information about this can be found under 'What if I'm unable to afford my rent'. 

To avoid this, make sure to pay on time to prevent unnecessary costs.

Important: our system requires at least one working day to process your payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Please complete your credit card payments at least two weeks in advance.

You can settle your payment arrears through the service portal or app. 

Payment plan

Payment arrears can quickly add up, so it's important to find a solution quickly. In exceptional cases we can arrange a payment plan for this. This way you pay off your debt in installments.

The most important rules are:

• A payment plan can be arranged no more than once every 12 months. We calculate this from the end date of the last payment plan.
• The backlog may not increase any further, the monthly rent must be paid on time just like the amount of the payment plan.
• Do you not comply with the arrangements made in the payment plan? Then the arrangement will be terminated and the bailiff will be engaged.

Debt assistance by the municipality

In the Netherlands, your municipality can help you if you have debts you can no longer overcome by yourself. Check the municipality website to find out if you’re eligible.

Amsterdam
Leiden

Yes, at this location, you'll get a fully furnished studio, including your own kitchen and bathroom. For an overview of all furniture and features, check the information on this page.

The Student Experience Leiden studios have a floor space between 18 m² to 25 m² and include a private kitchen and bathroom. For all floor plans and prices, check the price overview per studio type for Leiden.

Home is where the WiFi connects automatically. That's why we're helping you set up your internet in just a couple of steps.

Step 1: UTP cable & router
To install and connect your internet you need a UTP (network) cable. Want WiFi in your studio? You'll need a router as well.
Both can be purchased through shops such as bol.com, Coolblue, or Gamma.

Step 2: Activate internet connection
To activate your internet connection go to https://www.ittdesk.nl/en/studentexperience.
Fill out your personal information here.
On the registration page under customer number enter: 14999999999 (so 14 and 10x 9).

Setting up the television in your studio won't take a lot of time. Just follow the steps below. 

Step 1: Coax cable
All you need to get your TV working is a coax cable. You can get one ar shops such as bol.com, Coolblue, or Gamma.

Step 2: Setting up the TV
When setting up the TV you will need the following codes:
Netw id: 43136
Freq: 164000
Symbol: 690

Step 3: Extra channels
Would you like to request additional packages in addition to the existing TV and internet package? Then contact Ziggo via ziggo.nl or by phone at 0900 - 1884.

Step 4: Questions?
If you have questions about your TV and Internet connection, contact ittdesk. For more information or to ask questions, visit www.ittdesk.nl/studentexperience, call 085 - 014 04 25 during office hours, or fill out the form on the website.

Hanging items on the wall or drilling into it is not allowed. If you'd like to bring a memento from home, consider a photo frame you can place on a surface.

As a resident, you'll get access to a service portal. Here, you can: 

• Check your contract and balance
• Change contact details
• Submit maintenance request
• Make online payments (Amstel & Zuidas only)

If the duty manager isn't at the reception desk, they're likely busy with repairs, maintenance, or another task in the complex or in a studio. You can reach them by phone using the number listed at the reception desk or in the service portal.

A duty manager is on site between 6 AM and 10 PM. From 10 PM to 6 AM, a night security guard is on duty in the complex. In addition, security cameras have been installed at various locations in and around the complex.

The shared facilities and the elevators and staircases to all floors are accessible only with a personal access card. Each student is issued a maximum of one card to prevent unauthorized access.

If there's something in your studio or a communal area that requires repair, please submit a repair request. You can schedule an appointment with the duty manager or authorize us to fix the issue even if you're not at home.

For emergencies, please call the duty manager directly. You can find their number in your service portal.

Are your neighbors causing disturbance with loud music or household waste? This is how you get it sorted!

1. Talk
It's important first to discuss the issue with your neighbors. They may not even be aware of the disturbance they're causing. Stay calm and friendly and be understanding of each other's situation. If this doesn't help, you can proceed to step 2.

2. Report a disturbance
If a conversation did not help solve the situation, you can report the disturbance to us in the service portal. We will look at a fitting solution.

Do you have a complaint? Report it so that you can live carefree again. We will pick up your complaint as soon as possible.

If it's an immediate complaint, for example about noise, you can file your complaint (anonymously) to the duty manager or security guard. Unfortunately, we're not able to respond quickly enough to complaints via email (especially during the weekend) to resolve the situation immediately.  

Not a resident?
Are you experiencing any issues at one of our locations? Please contact us so we can find a solution.

You’ll have your own personal mailbox that matches your studio number. When you move in, you’ll receive a key for it so you can pick up your letters and small deliveries easily.

Did you order something online? Make sure that you're at home when this is delivered. The Duty manager is not responsible for accepting your parcels, nor can they sign for them.

Are you not going to be at home? You can also have your package delivered to the MyPup Pick-Up Point in the building. With MyPup, you can securely receive packages. Follow these steps to set up your account.

The building has a private dining room. It can be reserved via the reception. The space can be used during the week until 9:45 PM and on Friday and Saturday until 11:45 PM. 

You have received a laundry bag from us, which you can use when you do your laundry at our laundromat. You can use the laundromat for a fee by installing appWash by Miele on your phone. Payments can be made using a debit or a credit card. Costs for washing and drying are 3 euros. To make sure there is enough space for everyone to use the washing and drying machines, please note that: 

• You use one washing or drying machine at a time. 
• You get your laundry out of the machines as soon as it's ready. Tip: set your alarm! 
• You don't leave any bags or baskets behind in the laundromat. 
• By thinking of your neighbors, you will receive good karma points and probably make some friends too. ;)

An ironing board is available in the laundromat. An iron can be borrowed at the reception.

The complex has an indoor bicycle parking where you can park your bike. Now, you’ll never have to worry about a wet or cold seat again! :)

At the TULU smart rental unit, you can rent handy items such as a vacuum cleaner, game consoles, board games, and more! The contents of the TULU units vary per location, so go and check it out and find out which amazing items you can rent at your location! Download the TULU app to start.

Waste

Let's clean things up nicely. Maybe you can make someone else happy with the stuff or clothing you don't use. That way, you are being sustainable.

You can deposit your waste in underground (press) containers around the buildings. To keep the city as clean as possible, please deposit your waste in the designated container: residual waste, cardboard/paper, or glass. Plastic bottles and metal cans can be returned to the supermarket. Would you like to receive tips on how to separate your waste correctly? Or do you have bulky waste? Please contact the front desk. We are happy to help.

That's it! Now, there's enough space for the garbage of your neighbors, too! :)

Bulky waste

Bulky waste includes large items that don’t fit in the container, such as electrical goods, appliances, and furniture. Please note: large cardboard boxes belong in the container market ‘papier’ or can be disposed of at a Waste Collection Point (’Afvalpunt’) free of charge. You can make an appointment free of charge online or call 14 071.

After making an appointment, your bulky waste will be picked up between scheduled hours. Make sure you leave your bulky waste at the side of the road to avoid inconvenience. You can also bring your items to the Municipal Recycling Facility, which is located at J.C. De Rijpstraat 11. For more information, check this page.

Beware! If you don’t follow the rules, you risk a fine from the municipality of at least € 99. Please dispose of your waste in the right container and place bulky waste outside as mentioned above.

Dentist

Student Experience has partnered up with a dentist in Leiden. That way, you always have easy access to medical care when necessary.

Tandartsenpraktijk Rijnsburgersingel
Rijnburgersingel 9 | 2312 NA Leiden
071-5652919
www.tpleiden.nl

You have signed a contract to stay at Student Experience, but you changed your mind or cannot move in due to special circumstances. The cancellation policy depends on the situation, you can find more details below. You need a compelling reason to terminate your contract early. Examples of this are: you have been declined from your studies or cannot come to Leiden anymore. To process a request for early termination of your contract, we need proof. Proof is, for example, a rejection letter from your educational institution. 

 Not signed yet

If you have not yet signed your contract, you can cancel it free of charge.

Signed but want to terminate lease within 12 months

You want to terminate your fixed-term contract earlier than the contract end date. Unfortunately, this is not possible since you have entered into a contract for 12 months. We can only make an exception if you have a compelling reason for this and can provide proof. Upon approval, a one-month (30 days) notice period applies. You pay the costs until the new end date of your contract. Deposit will be refunded in accordance with your contract.

Terminate after 12 months

After the first 12 months of your lease, you can terminate your contract 365 days a year. Through the service portal you can easily terminate the contract, with a one month's notice period. The deposit will be refunded in accordance with your contract.

After the first 12 months of your lease, you can terminate your contract 365 days a year. Through the service portal you can easily terminate the contract, with a one month's notice period. The deposit will be refunded in accordance with your contract.

You can terminate your contract in the service portal.

Upon termination we schedule a pre-inspection and final inspection. The pre-inspection takes place 2 weeks before your departure and the final inspection on the end date of your contract.

What can you do in the meantime? 

• Conduct a thorough cleaning. This way, you won't have to do all of it at the very end, and our duty manager can better provide you with tips for what to do for your final inspection.  
• Download the checklist for delivering your studio. With this list, you can easily see (or even check off) all the things that need to be done before you leave. 

You're expected to leave your studio empty, clean, and in good condition for the new tenant.

When terminate your contract, you're required to schedule a pre- and final inspection with the duty manager. 

Pre-inspection

The pre-inspection takes place 2 weeks before your departure. During the pre-inspection, the duty manager will assess your studio for any defects and provide you with a list of necessary resolutions before the final inspection. Your studio does not need to be empty yet. 

Final inspection

The final inspection takes place on a weekday (Monday–Friday) on or before the last day of your contract, after which you hand in your keys. If your contract ends on a Saturday, please schedule the final inspection during the preceding week.

If any defects are identified during the final inspection, you will be responsible for covering the repair costs. If the defects are so serious that the studio cannot be rented out immediately after you leave, you will be charged for the number of days the studio is vacant.

For more information on how to leave your studio, check the 'Terminating contract' tab on the FAQ page of your location.  

The moment is here: you are leaving us. :(

You must plan a final inspection with the duty manager on or before the last day of your contract.

We will check whether the studio has been returned to its original condition, so the next tenant can move in smoothly. If you've followed our checklist for delivering your studio, chances are that we'll get through this final inspection quickly.

If there are still unresolved issues at this point, it means Student Experience will need to handle them, and we will charge you for this. Spending that money on your new home or other fun things is a lot nicer, right? So, make sure you fix everything to the last detail.

As your last act, you hand in your keys, and it's time to leave your Student Experience adventure behind.

Unfortunately, transferring your studio to a friend or family member is not possible. To ensure fairness for all studio seekers at Student Experience, your studio will be listed on the website for others to apply.

However, you can refer your friends to our website, where they can register and apply for available studios.

A landlord statement provides information regarding living and payment behavior in the last two years. A landlord statement can only be provided if you stay with Student Experience for more than 1 year and meet the following criteria:

• No payment arrears at this time or in the past year
• No payment plan at this time or in the past year
• No record with the bailiff at this time or in the past year
• No social notifications at this time or in the past year

Do you want us to issue a landlord statement? Send an e-mail to info@studentexperience.com and we can return a completed landlord statement within 2 business days.

You have paid a deposit for your studio. Before you get it back, we will settle any outstanding costs, such as payment arrears or costs for repairs in the studio.

If you pay your rent via direct debit, we will refund (the remainder of) the deposit one month after the end of the contract. We will also stop the direct debit.

If you don't pay your rent via direct debit, make sure to send us your bank details a month before you leave so we can refund (the remainder of) the deposit one month after the end of the contract.