You need to be at least 16 years old to stay at Student Experience Amsterdam Minervahaven. If you’re 16 or 17, you can stay with permission from a parent or guardian to sign the contract. From 18 onwards, you can sign the contract yourself. 

Our permit states that to stay with us, you must be enrolled at an educational institution in the Netherlands or abroad. Your stay in the Netherlands must be temporary, with a maximum duration of one year. You need a permanent address outside the Netherlands and hold a foreign nationality. Eligible purposes include a study programme, internship, or PhD research.

All Student Experience studios are exclusively available for students. To finalize your contract, you have to upload proof of enrollment through your service portal.

When you check in, you must be registered as a student at an educational institution.

Your proof of enrollment must contain the following information:

•  Your name
•  Study program
• Whether you're a full- or part-time student
• The name of your school
• The academic year

When booking a studio, you can choose a booking type that fits your lifestyle. You'll find different studios under each type, so you can live your student life exactly the way you like.

At Amsterdam Minervahaven, we offer various booking types: 

• Core
• Core Flex
• Essential
• Signature
• Prestige
• Prestige Plus

Want to know what's included in each type? Check the prices and services page of Amsterdam Minervahaven. 

Unfortunately, it’s not possible to tour our Amsterdam Minervahaven complex before your check-in date. However, you can explore the building online through our 360° virtual tour to get a feel for the space. 

Once you’ve checked in, our Duty Manager will be happy to give you an in-person tour so you can get to know the facilities. 

Your contract at Amsterdam Minervahaven has a fixed duration of 12 months. The only exception is for bookings under the Core Flex booking type (academic year 26/27): these have a duration of 6 months. The end date of the contract is stated in your contract. It is not possible to extend, renew, or enter into a new contract after this period.  

Once you have made your studio selection, switching to a different studio is not possible. Your contract will be finalized based on the studio you selected during the online booking process.

In exceptional cases where relocation becomes essential, for example, due to a technical issue, we will contact you personally.

All Student Experience studios are designed for single occupation only. Sharing your studio to live together with a friend or partner is therefore not allowed.

Housesitting it is not permitted. Subletting without our permission (renting your studio to someone else) and cohabitation (living with someone) are not permitted and result in a fine for violating the contract.

It’s not allowed to bring pets into any Student Experience location. This rule includes owning a pet in your studio, temporarily taking care of someone’s pet (pet sitting), or a visitor bringing a pet along to your studio or in the communal areas. 

The house rules contain some essential information that is important to make your residence in the building as pleasant as possible. The latest version of the house rules is applicable. You can read the house rules here.

Registering with the municipality is important, otherwise you will be charged tourist tax. If you are staying more than 4 months, you can register using the address at Student Experience Minervahaven.

To register:

1. Make an appointment with the municipality.

Make an appointment with the municipality to register at the address of Student Experience Amsterdam Minervahaven: Moermanskkade 71A, 1013 BC Amsterdam. The appointment must take place within five days of your arrival. Please schedule this as soon as possible by calling +31 20 624 11 11, as the city offices are often busy. You can use your rental contract as proof. More information can be found here.

UvA and HvA students can easily register on the planned registration days. 

2. Send us your confirmation letter.

Send the confirmation letter or email from the municipality of Amsterdam to info@studentexperience.com. Please hide your BSN number so that we cannot see it.

Please note: 

Are you staying here for less than 4 months? Then you cannot register at the address and you will have to pay tourist tax on top of your rent.

Prices vary per booking type.

See the full price overview for Student Experience Amsterdam Minervahaven.  

At Student Experience Amsterdam Minervahaven you can live an all-in student life!

The monthly price covers VAT, electricity, water, internet, and municipal taxes. This also includes 24/7 security and access to facilities such as the gym, rooftop sports field, study room, and more.    

Not included are:  

• Costs for washing and drying  
• Parking fees 

Yes, a deposit is required. This is to ensure that the studio remains tidy and that the furniture and facilities are left in good condition.

The deposit must be paid together with the first month's payment. The total cost of the deposit can be found in the price overview.

If everything is in order when you leave, you will get your deposit back. If there is damage to the studio or furniture, or if additional cleaning costs need to be incurred to get your studio ready for the next student, these costs will be deducted from your deposit.

Apart from the monthly studio price, other fees you need to consider are: 

• The down payment
• The reservation fee
• The deposit

The down payment must be paid during the booking process. It will then be deducted from your first invoice.

Not included in your monthly fee are: 

• Costs for washing and drying
• Parking costs

For a full overview of costs, please check Amsterdam Minervahaven.

The down payment is a non-refundable fee required to secure your studio. No studio is reserved for you until this payment is completed. You pay this fee in step 7 of the booking process. The down payment will be deducted from your first month's payment.

The deposit is a refundable security fee, which will be returned after check-out, provided the studio is left in good condition.

The reservation is an administrative fee covering the processing of your booking.

The reservation fee, the deposit, and your first month's fee together make up the total amount due for your first month's payment.

It's not possible to request housing allowance for Student Experience Amsterdam Minervahaven. 

The complex has no residential destination, which means you can only stay here temporarily. Because the complex has a hotel permit, you do not get your own house number, but a room number instead. As a result, we can't offer mailboxes. 

The Amsterdam municipality will charge tourist tax if you do not register at Student Experience Amsterdam Minervahaven. 

• The tax is 12.5% of the price per night, excluding VAT.
• Registration is possible for stays of 4 months or longer.
• Are you staying here for less than 4 months? Then you cannot register at the address and you will have to pay tourist tax on top of your rent.

1. Make an appointment with the municipality.

Make an appointment with the municipality to register at the address of Student Experience Amsterdam Minervahaven: Moermanskkade 71A, 1013 BC Amsterdam. The appointment must take place within five days of your arrival. Please schedule this as soon as possible by calling +31 20 624 11 11, as the city offices are often busy. You can use your rental contract as proof. More information can be found here.

UvA and HvA students can easily register on the planned registration days. 

2. Send us your confirmation letter

Send the confirmation letter or email from the municipality of Amsterdam to info@studentexperience.com. Please hide your BSN number so that we cannot see it.

Important: The municipality of Amsterdam charges tourist tax for all days from the start date of your contract until you are officially registered at the address. We therefore strongly recommend that you register as soon as possible after arrival to avoid unnecessary additional costs.

 For Amsterdam Minervahaven, your contract includes a fixed-price period, which means the studio price does not increase during your contract term.

Exception (academic year 2025/26): On 1 January 2026, the VAT rate increased due to a government decision. As a result, the total price changed during the contract term to reflect this VAT change.

Always state your name, address, and customer number (KLxxxxxxxx) with the transfer. You can find your customer number in the service portal.

IBAN account number Amsterdam Minervahaven
NL23 RABO 0118 4553 62
(Name: ESA Minervahaven Cooperatief U.A.)

International payments
For international payments, you may need additional information. You can use the following bank information.
Name: Rabobank Amsterdam
Address: Amstelplein 8
City: Amsterdam
BIC: RABONL2U

Any bank fees are to be borne by the student. Bank fees that are charged to Student Experience will be deducted from the rental payment.

Please note that our system requires at least one working day to process your online payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Therefore, please ensure that credit card payments are completed at least two weeks in advance.

Your payment should be in our account before the 1st of the month. If this is not the case, a payment backlog occurs and we will send a reminder. If you fail to pay within 14 days, collection costs will be charged.

To avoid this, make sure to pay on time to prevent unnecessary costs.

Please note the following processing times:

• Regular payments: at least 1 working day
• International payments: up to 3 working days
• Credit card payments: up to 2 weeks

Your rent should be received in our account before the 1st of the month. If this is not the case, a payment backlog occurs and we will send a reminder. If you fail to pay within 14 days, collection costs will be charged.

In exceptional cases we can arrange a payment plan for this. This way you pay off your debt in installments. More information about this can be found under 'What if I'm unable to afford my rent'. 

To avoid this, make sure to pay on time to prevent unnecessary costs.

Important: our system requires at least one working day to process your payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Please complete your credit card payments at least two weeks in advance.

You can settle your payment arrears through the service portal or app. 

Payment plan

Payment arrears can quickly add up, so it's important to find a solution quickly. In exceptional cases we can arrange a payment plan for this. This way you pay off your debt in installments.

The most important rules are:

• A payment plan can be arranged no more than once every 12 months. We calculate this from the end date of the last payment plan.
• The backlog may not increase any further, the monthly rent must be paid on time just like the amount of the payment plan.
• Do you not comply with the arrangements made in the payment plan? Then the arrangement will be terminated and the bailiff will be engaged.

Debt assistance by the municipality

In the Netherlands, your municipality can help you if you have debts you can no longer overcome by yourself. Check the municipality website to find out if you’re eligible.

Amsterdam
Leiden

Setting up a direct debit takes approximately 10 working days. To arrange your direct debit for next month on time, please complete the setup before 15th of the prior month. For example: are you setting up direct debit for August, then make sure to set it up before July 15. 

App

1. Log in to your account
2. Go to Payments > Payment accounts
3. Select Add a new account and
   - For direct debit, choose Add bank account
   - For credit/debit card recurring payment, choose Add debit/credit card
4. Review your upcoming payments under Payments > Instalment schedule and activate automatic payments under Make payments > Setup autopay

Download the app on iOS or Android 

Desktop

1. Log in to your account
2. Go to Payments and then the tab Payment accounts. Here, select add payment account
3. - For direct debit, choose Add bank account
   - For credit/debit card recurring payment, choose Add debit/credit card
   
4. Go back to the Make payments tab and click Setup Autopay to activate automatic payments.

Login to the service portal via your browser

Yes, at this location, you'll get a fully furnished studio, including your own kitchen and bathroom. For an overview of all furniture and features, check the information on this page.

The floor space of studios at Amsterdam Minervahaven varies per floorplan and booking type: 

• Essential: 20-22m²
• Signature: 20,5-26m²
• Prestige: 21-30m²
• Prestige Plus: 43,2-45m²

The height of the studio is approximately 260 cm. For all prices and floorplans, check the price overview per studio type for Amsterdam Minervahaven.

Your studio is equipped with a TV. A channel list has been compiled by Student Experience. A modem is also placed in the studio. You can access the internet in the studio directly using the start-up information from the ITT desk that we provide at check-in.

Hanging items on the wall or drilling into it is not allowed. If you'd like to bring a memento from home, consider a photo frame you can place on a surface.

As a resident, you'll get access to a service portal and app. Here, you can: 

• Check your contract and balance
• Schedule and make payments
• Submit maintenance requests
• View upcoming events
• And much more!

Download the app 
iOS | Android  

Or Login to the service portal on your browser.

The reception is open Mon-Thu from  9 AM to 5 PM. Questions or do you want to book the dining room? You're welcome here! 

Monday: 9AM - 5 PM
Thursday: 9 AM - 5 PM
Wednesday: 9 AM - 5 PM
Thursday: 9 AM - 5 PM
Friday:  7:30 PM - 9 PM
Sat & Sun: 7:30 PM - 9 PM

If the duty manager isn't at the reception desk, they're likely busy with repairs, maintenance, or another task in the complex or in a studio. You can reach them by phone using the number listed at the reception desk or in the service portal.

A duty manager is on site between 6 AM and 10 PM. From 10 PM to 6 AM, a night security guard is on duty in the complex. In addition, security cameras have been installed at various locations in and around the complex.

The shared facilities and the elevators and staircases to all floors are accessible only with a personal access tag. Each student is issued a maximum of one tag to prevent unauthorized access.

If there's something in your studio or a communal area that requires repair, please submit a repair request. You can schedule an appointment with the duty manager or authorize us to fix the issue even if you're not at home.

For emergencies, please call the duty manager directly. You can find their number in your service portal.

Are your neighbors causing disturbance with loud music or household waste? This is how you get it sorted!

1. Talk
It's important first to discuss the issue with your neighbors. They may not even be aware of the disturbance they're causing. Stay calm and friendly and be understanding of each other's situation. If this doesn't help, you can proceed to step 2.

2. Report a disturbance
If a conversation did not help solve the situation, you can report the disturbance to us in the service portal. We will look at a fitting solution.

Do you have a complaint? Report it so that you can live carefree again. We will pick up your complaint as soon as possible.

If it's an immediate complaint, for example about noise, you can file your complaint (anonymously) to the duty manager or security guard. Unfortunately, we're not able to respond quickly enough to complaints via email (especially during the weekend) to resolve the situation immediately.  

Not a resident?
Are you experiencing any issues at one of our locations? Please contact us so we can find a solution.

The complex has no residential destination; therefore, you will not receive your own house number but a room number, which means you will not receive your own mailbox.

However, you can collect your mail at the reception.

Did you order something online? Make sure that you're at home when this is delivered. The receptionist or Duty manager is not responsible for accepting your parcels, nor can they sign for them. Are you not going to be at home? Then, have the parcel delivered to a Pick-Up point in the area, such as Primera or Albert Heijn.

You can also have your package delivered to the BringMe Box in the building. With the Bringme Box, you can securely receive packages. You operate the box using the Bringme App. If you use Bringme, please enter your address like this.

Start with: Bring me - [Name] - [Studio number] - Moermanskkade 71a, 1013 BC Amsterdam

Did you receive a tracking code that your package was delivered at Student Experience Amsterdam Minervahaven, but you have yet to see a parcel? Then go to reception; they may be able to help you out.

The building has a private dining room. It can be reserved via the reception. The space can be used during the week until 9:45 PM and on Friday and Saturday until 11:45 PM. 

You have received a laundry bag from us, which you can use when you do your laundry at our laundromat. You can use the laundromat for a fee by installing appWash by Miele on your phone. Payments can be made using a debit or a credit card. Costs for washing and drying are 3 euros. To make sure there is enough space for everyone to use the washing and drying machines, please note that: 

• You use one washing or drying machine at a time. 
• You get your laundry out of the machines as soon as it's ready. Tip: set your alarm! 
• You don't leave any bags or baskets behind in the laundromat. 
• By thinking of your neighbors, you will receive good karma points and probably make some friends too. ;)

An ironing board is available in the laundromat. An iron can be borrowed at the reception.

The gym is open every day from 7 AM - 9 PM and equipped with modern fitness equipment from Technogym. Exercise here at your time of day!

As a Student Experience resident, you can use the rooftop facilities every day from 9 AM - 10 PM. You can use it for a game of urban football, basketball or a padel game in the sun. And, of course, you can use it to take the perfect Instagram photo during sunset. A maximum of 50 people are allowed on the rooftop at once. Due to fire safety, smoking on the roof is prohibited.

Football

Every Wednesday, Student Experience and FC Urban organize a football match on the rooftop sports field of every Student Experience location in Amsterdam.

With FC Urban, you can join a football match whenever it suits you, whether it’s with old acquaintances or new friends. The unique locations can be found throughout Amsterdam, from Museumplein to Oosterpark, and of course, at all Amsterdam locations of Student Experience.

As a resident of Student Experience, you can play with FC Urban everywhere for free. To register, just create an account. Even if you don’t live at Student Experience, you can still play football with FC Urban. Simply register for a match through the FC Urban website.

The complex has an underground parking garage. The entrance to the parking garage is located on Archangelkade. Together with ParkBee, we ensure the parking rates are always lower than the parking rates on the street. Use the ParkBee app to open the parking garage.

The ParkBee app offers the option to pay per hour, per day or per month. Download the ParkBee app and follow the steps for more information about parking at Student Experience Amsterdam Minervahaven.

Do you want to drop by IKEA or is it raining outside? You can use the electric shared car at this location for a fee. For more information, check this page. 

The complex has an indoor bicycle parking where you can park your bike. Now, you’ll never have to worry about a wet or cold seat again! :)

In the parking garage at Amsterdam Minervahaven, you'll find shared bikes and e-bikes that you can rent for a fee through the TULU app. Download the app, read everything you need to know here, and start riding. 

Need more info about bikes in the Netherlands? Here are some helpful articles: 

How to buy a bike
How to use a shared bike
How to not get your bike stolen 

Waste

Let's clean things up nicely. Here, we explain how to get rid of your waste. Maybe you can make someone else happy with the stuff or clothing you don't use. That way, you are being sustainable!

Bulky waste

Bulky waste includes large items that don't fit in the container, such as electrical goods, appliances, and furniture. Please note: large cardboard boxes belong in the container marked 'papier' or can be disposed of at a Waste Collection Point ('Afvalpunt') free of charge.

Call 14 020 to make an appointment free of charge or bring your items to a Waste Collection Point ('Afvalpunt'). For more information, see amsterdam.nl/waste.

Beware! If you don't follow the rules, you risk a fine from the municipality of at least €100,-. You can save a lot of money by disposing of your waste in the container and placing bulky waste outside at the right moment.

General practitioner

Students at Student Experience Amsterdam Minervahaven are welcome for medical care at Medisch Kwartier. The practice is open Monday to Friday from 8 AM to 5 PM, and on Wednesday evening until 8 PM (only by appointment). You can make an appointment by phone or through your patient portal.  

If you have Dutch healthcare insurance or an EU Health Insurance Card (EHIC), the costs of your visit are paid for by your health insurer. Students with other types of insurance will first have to pay the bill themselves and can then submit it to their own health insurance company. Please check your own health care insurance policy.   

Contact details:
Huisartsenpraktijk Medisch Kwartier
Revaleiland 74
1014 ZG Amsterdam
+31 (0)20-6237417
contact@medischkwartier.nl 

Dentist

Dental Center is located in the Houthavens. Their opening hours are Monday to Friday from 8:30 AM and 5 PM and Saturday from 9 AM to 3 PM.

An appointment is required for checks and treatments. Please note that if you do not have dental insurance, you must pay the costs of the first visit at the counter. Before your first visit, you must have your dental details and photos taken by your previous dentist sent in advance (preferably by email).

For more information about your first visit, please check their website.

Contact details:
Hembrugst­­raat 7-H
1013 WV Amsterdam
+31 (0) 20 - 682 51 51
info@dental-center.nl

At the TULU smart rental unit, you can rent handy items such as a vacuum cleaner, game consoles, board games, and more! The contents of the TULU units vary per location, so go and check it out and find out which amazing items you can rent at your location! Download the TULU app to start.

Requirements  

You have signed a contract to live at Student Experience, but you changed your mind or cannot move in due to special circumstances. The cancellation policy depends on the situation, you can find more details below.  

You need a compelling reason to terminate your contract early. Examples of this are: you have been declined from your studies or cannot come to The Netherlands anymore. In order to process a request for early termination of your contract, we need proof. The proof is, for example, a rejection letter from your educational institution.

> 30 days to contract start date 

If you want to terminate your contract > 30 days before the start date of your contract and you have a compelling reason with supporting proof, you may cancel without having to pay the charges included in the first month’s payment (studio fee, deposit, and reservation fee). Please note that the down payment made to reserve your studio is non-refundable.

< 30 days to contract start date

If you want to terminate your contract If your termination request is approved, you will be required to pay the studio fee for the first month and the reservation fee. Your deposit will be refunded within 30 days after the adjusted contract end date. Please note that the down payment made to reserve your studio is non-refundable.

After your contract start date 

You want to terminate your fixed-term contract earlier than the contract end date. Unfortunately, this is not possible since you have entered into a contract with a fixed end date. We can only make an exception if you have a compelling reason for this and can provide proof of this. A compelling reason typically refers to an unforeseen situation beyond the resident’s control. 

Upon approval, a one-month (30 days) notice period applies. You pay the costs until the new end date of your contract. The deposit will be refunded in accordance with your contract. Please note that the down payment made to reserve your studio is non-refundable. 

When you stay at Student Experience Amsterdam Minervahaven, you do not have to end your contract. Your contract will end automatically on the end date stated in your contract.

Do you want to terminate your contract before the end date? Please refer to our cancellation policy or see the full terms in your contract.

Before your leave, you'll need to make sure the studio is clean and tidy. If this is not the case and the studio needs to be cleaned professionally, you'll be charged a cleaning fee or part of your deposit will be withheld.

Cleaning
It's important to do a thorough cleaning. Not sure what to do or which products to use? In our checklist, we've made that easy for you. :)

Repairs
If something in your studio is broken, you will need to submit a repair request before you leave so the duty manager can fix it before your departure.

Emptying the studio

Please take all your personal items and belongings with you, leaving the studio in the same condition as it was delivered to you.

You must take the kitchen, bathroom, and linen package with you. The linen package includes towels, guest towels, wash cloths, comforter + cover, and pillow + pillow cases.

Don't want to keep any of this? You can donate your linen package in a textile container at the Spaarndammerstraat 145, other items in the designated container in the recycling room, or make an appointment for picking up bulky waste. Not sure how? Read all about it here. 

The decorative pillows are part of the studios furnishment and should be left in the studio. 

Check-out

The latest check out time is 11 AM on the end date of your contract. Of course, you can check out earlier than the last date, but this does not affect the monthly costs.

You have to hand in the keys of the studio at the reception, so that the duty manager knows that you have checked out.

Deregistration from the municipality

After leaving your studio at Amsterdam Minervahaven, you will need to deregister from the municipality or change your address. Follow the information below that applies to you.

• I'm moving within Amsterdam. Report your relocation here.
• I'm moving to another municipality in the Netherlands. Register with your new municipality.
• I'm moving to a different country. Deregister from the municipality here.

You have paid a deposit for your studio. Before you get it back, we will settle any outstanding costs, such as payment arrears or costs for repairs in the studio.

If you pay your rent via direct debit, we will refund (the remainder of) the deposit one month after the end of the contract. We will also stop the direct debit.

If you don't pay your rent via direct debit, make sure to send us your bank details a month before you leave so we can refund (the remainder of) the deposit one month after the end of the contract.

Unfortunately, transferring your studio to a friend or family member is not possible. To ensure fairness for all studio seekers at Student Experience, your studio will be listed on the website for others to apply.

However, you can refer your friends to our website, where they can register and apply for available studios.

A landlord statement provides information regarding living and payment behavior in the last two years. A landlord statement can only be provided if you stay with Student Experience for more than 1 year, therefore our Amsterdam Minervahaven location doesn’t provide that.