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Signing your lease in a few steps
Whatever the reason for your leaving, we will explain step by step how terminating the contract works.
We are happy to help you prepare your check-out. Here are some tips.
Signing your lease in a few steps
After you have been chosen via the automated draw, a confirmation will be sent by e-mail.
In your account, you can schedule an appointment for an introductory meeting. Are you abroad? Then you can schedule a FaceTime meeting.
From the moment you have received a message that you have been drawn, the introductory meeting must take place within 48 hours.
The introductory meeting, that is held on site or via FaceTime with the duty manager, consists of the following:
The introductory meeting takes approximately 30 minutes. After the introductory meeting you have 24 hours to accept or decline the studio online. Should you fail to do so, the reservation of the studio for you will be canceled automatically.
Digitally signing the contract can be done via the Service Portal. Then pay your first lease invoice, and get the keys to your brand new home!
The first lease invoice consists of:
During check-in, you are welcomed at the reception by the duty manager. He or she walks you through the studio for verification and hands over the keys.
Do you have any questions regarding the studio? The duty manager will be happy to answer these.
Please bring your ID (passport/ID card/driver's license) documents to the check-in.
Whatever the reason for your leaving, we will explain step by step how terminating the contract works.
You may terminate the contract on any day of the month. The notice period is at least 1 month. For fixed-term contracts, you will receive a notification from us at least 1 month before the contract expires.
Terminating the contract can be done in the service portal.
When you terminate the contract, you can make an appointment for a pre-inspection.
Should you wish to offer items for purchase, please indicate this upon termination of the contract. Your contact details are then shared with the new student. If he/she is interested, he/she can contact you.
The arrangements are made among the students themselves, we do not play a part in the transfer of items.
The studio must be neat and clean before you return the keys. Clear agreements are made about this during the pre-inspection.
Only the items that will be purchased by the new tenant can be left behind in the home. Besides this, the studio must be empty.
Upon termination of the contract, an appointment for the final inspection was scheduled.
During the final inspection, we inspect whether the studio is tidy, clean and left according to agreement. If this is not the case, we reserve the right to charge extra costs.
Additionally and if applicable, the meter readings will be recorded. These are the final meter readings for heat, water and electricity for the purpose of calculating the final bill.
The final inspection usually takes 30 minutes and is scheduled on the last day of the contract.
During the final inspection you must hand in the keys to the duty manager.
In the final bill we settle all the costs that are still outstanding. This can be a payment backlog or repair work to the studio. We will refund (the remainder of) the deposit two months after the end of the contract.
We will also discontinue the automatic payment authorisation.
Please note: you must terminate contracts with external companies yourself. Do not forget to deregister from the municipality.
In most cases you receive a settlement of the service costs. The settlement of the service costs for the current year cannot be included yet in the final bill. You will receive this via e-mail the following year.
Are you paying an all-in price? Then no settlement of the service costs will be made.
We are happy to help you prepare your check-out. Here are some tips.
Upon termination we schedule a pre-inspection together. This takes place 2 weeks before your departure.
What can you do in the meantime?
During the pre-inspection our duty manager checks the studio. Your studio does not have to be empty for this.
We look at the condition of the paintwork, which elements deserve extra attention in cleaning and whether everything in the studio (from sockets to door handles and frames) is still in good condition. Is something not in order? We will let you know, so you can fix it yourself, but also how much it will cost if we fix it for you.
Now is the time to pay close attention and write along. Solving the issues stated can save a lot of money. After all, painting or repairing something yourself is cheaper than outsourcing!
The studio must be emptied completely. It is not possible to leave items behind.
Upon termination you have indicated whether you want to offer items for purchase to the next tenant. Have you reached an agreement? Then we would like to see a confirmation of what remains for purchase in the studio during the final inspection.
Are there items you don't want anymore? Maybe you can make a neighbour happy with your items and earn some money! You can place a message in the private Facebook group of your location.
The moment is here, you are leaving us. Before you hand in your keys, we will conduct a final inspection of your studio together. We will check whether the studio has been returned to its original condition. This is pleasant for the next tenant, and you would like the same, right?
Have you used our convenient lists? Then chances are we'll get through it quickly.
Are there still issues that have not been settled yet? Then Student Experience must handle these issues and we will charge for this. It is better to put this money into your new home or spend it on fun things, so make sure you have everything fixed down to the last detail.
As your last act, you hand in your keys and it's time to leave your Student Experience adventure behind.
Are you already a member of the Student Experience Amsterdam NDSM Facebook group? You can use it to communicate with your neighbors and exchange the best study tips, sell accessories and furniture to each other, and stay up to date about everything which is happening at your location!
Request to join the group here.
Health center AMC Noord is our partner for Amsterdam NDSM. Want to register at Health center AMC Noord? You can do so on their website. The practice can be reached Monday to Friday, from 8 a.m. to 5 p.m.
Contact details:
Asterweg 6
1031 HN Amsterdam
Overhoeks – Buiksloterham
info@amcnoord.com
020 – 308 17 772
It is possible to let someone else stay in your studio temporarily. If you are going to study abroad for a period of time, for example, someone else can occupy your studio for a maximum of six months.
Subletting is not permitted. However, it is possible to apply for house sitting, formally called residence stewardship. One of the things that is different about this, is that we meet the person occupying your studio for that time. That way we all make sure we are on the same page about living at Student Experience. You'd want us to do the same for your neighbor's studio, right?
House sitting must always be requested before the house sitting period begins. If you fail to do so, then subletting occurs. More information about applying for house sitting can be found in your service portal.
Are you looking to share a studio (people living together) at Student Experience? Unfortunately, this is not possible.
Are you moving out permanently? Then it is unfortunately not possible to 'transfer' your studio to someone else. In order to give every student a fair chance to a studio at Student Experience, the studio listed on the website when you leave. Of course you can point your friends to the selection on the website.
Bulky waste includes large items that don't fit in the container, such as electrical goods, appliances and furniture. Please note: large cardboard boxes belong in the container marked 'papier' or can be disposed at a Waste Collection Point ('Afvalpunt') free of charge.
Call 14 020 to make an appointment free of charge or bring your items to a Waste Collection Point ('Afvalpunt'): The Waste Collection Point for your neighborhood is Toetsenbordweg 41. For more information, see amsterdam.nl/waste.
Beware! If you don't follow the rules, you risk a fine of the municipality of at least €100,-. You can save a lot of money by disposing your waste in the container and placing bulky waste outside at the right moment.
Let's clean things up nicely. Here we explain how to get rid of your waste. Maybe you can make someone else happy with the stuff or clothing you don't use. That way, you are being sustainable!
Do you transfer your rent to Student Experience manually? Make sure that you always state your name, address, and customer number (KLxxxxxxxx) with the transfer. You can select an automatic monthly payment option to be sure you never forget the payment. This way, you can determine the date of the transfer yourself, as long as we have received the amount before the 1st of the month.
You can find the customer number under 'My Data' in the portal. With this, we are able to match the payment to your outstanding balance in a jiffy.
IBAN account number Amsterdam NDSM
NL56 ABNA 0623 2654 86
(Name: Bouwinvest Dutch Institutional Residential Fund N.V.)
Internacional payments Amsterdam NDSM
For international payments, you may need additional information. You can use the following bank information.
Name: ABN AMRO Bank N.V.
Address: Gustav Mahlerlaan 10
City: Amsterdam
BIC: ABNANL2A
Please note: Any bank fees are to be borne by the student. Bank fees that are charged to Student Experience will be deducted from the rental payment.
Are you already paying your studio by direct debit? It's a great way to never miss a payment, and it is automatically linked to your profile. You can easily change your payment method in the portal where you authorize Student Experience for a monthly direct debit.
At Student Experience Amsterdan NDSM, the rent will be debited on the 1st of the month.
It is possible that you forget to pay the rent for your studio. In case we don't receive the amount before the 1st of the month, a payment backlog occurs.
We will then send you an invoice reminder.
Fail to pay within 14 days? Then collection costs will be charged.
Therefore, make sure you pay on time, to prevent unnecessary costs.
You can settle your payment arrears through the service portal.
Do you have debts you can no longer overcome by yourself? The municipality of Amsterdam can help you with your debts if you meet the conditions. Take a look at Amsterdam.nl.
Payment arrears can quickly add up, so it is important to find a solution as soon as possible. In exceptional cases we can set up a payment arrangement for this. This way you pay off your debt in instalments.
The most important rules are:
A landlord statement provides information regarding living and payment behaviour in the last two years. A landlord statement can only be provided if you stay with Student Experience for more than 1 year and meet the following criteria:
Do you want us to issue a landlord statement? Send an e-mail to info@studentexperience.nl and we can return a completed landlord statement within 2 business days.
If something needs to be repaired in your studio, you can submit a repair request here. We can fix it for you, even if you are not at home. You can give us permission for this. It is also possible to make an appointment in the location operator’s appointment schedule.
Is it an emergency? Then call the Duty manager.
The repairs you requested (both for your studio and communal spaces) and that are being processed by us can be found here.
Do you have a complaint? We are happy to solve it as soon as possible so that you can live carefree again. Report your complaint here, and we will get started as soon as possible.
Are your neighbors causing disturbance with loud music, smoking or household waste? We can help to find a solution.
Talk
It is important to first discuss the issue with your neighbors. Maybe the neighbors are not aware of the disturbance they are causing. Stay calm and friendly and show understanding for each other's situation. Has this not helped? Then proceed to the following step.
Reporting a disturbance
Has a conversation not helped to solve the situation? Then you can report the disturbance to us. We will look for a fitting solution.
Get in contact with us, the Student Experience team would love to help you. Want to contact the duty manager of your residence directly? You can find his number at the reception of your location and in your service portal.
