Everything you need to know about our Madrid Pozuelo location.

Booking a studio

Step 1 Eligibility

For our Madrid Pozuelo location, we work on a first-come, first served basis. This means that if you're the first person responding to a studio advertisement and you meet the requirements, the studio is yours. 

Interested in booking a tour at Student Experience Madrid Pozuelo ? You can book a tour (virtual or in-person) to take a look at the complex and studios.

Eligibility:

To stay with us, you must be registered at an educational institution in Spain or abroad.

Eligible purposes for your stay include:

  • A study programme
  • An internship
  • PhD research

You can stay at Student Experience if you are 16 years or older. If you're under 18, you will need permission from a parent or legal guardian to enter into the contract. From the age of 18, you can enter into a contract yourself. 

Note that you can only book a studio for yourself; your parents or someone else can't do this for you.

Step 2 Selecting a studio type

If we have availability, you can book a studio straight away. You can find up-to-date availability in our studio selector.

First, select your location and your preferred academic term. Each academic term has a fixed start and end date. Once selected, you will see which studio types are available for that academic term. 

At Student Experience Madrid Pozuelo, you can choose from the following studio types: 

  • Signature
  • Prestige

Each studio type specifies the type of studio you are booking, ranging from standard all-in studios to larger studios with premium views. 

For more information about studio types, please check the Madrid Pozuelo page.

Step 3 Completing your application

Did you decide on the studio type that fits your needs? Then click “I want this studio” to proceed with the application process.

1. Register 

First, you will need to create an account and fill in your personal details so our team can review your eligibility. 

Please note that we are using a new booking system, which means all applicants must register again, even if you have previously applied for our studios with a seeker account.

Once registered, you can select one of the available studios within the studio type you have chosen. 

2. Pay the down payment

€ 100 down payment is required to secure your studio. 

Please note: 

  • The studio is not reserved until this payment is completed and it may be booked by someone else in the meantime. 
  • The down payment is non-refundable, but it will be deducted from your first month's invoice. 

3. Digitally sign your contract

You will immediately get to see the contract after completing the down payment, so you can sign it digitally. 

4. Application review and confirmation

After signing the contract, our team will review your application. If everything is in order and you meet the eligibility requirements, we will countersign the contract and confirm your booking. 

Step 4 Planning your check-in

All that's left to do is check in! 

After completing your first payment, you can schedule your check-in appointment. Check-ins are available 7 days a week between 1 PM and 9 PM. 

The duty manager or receptionist will welcome you at reception and hand over the key card to your studio. 

Please bring a valid identification document, such as: 

  • Passport 
  • ID card 
  • Driver’s license 

Checking in later 

Do you want to check in later than the contract's start date? No problem! You can schedule your check-in appointment for a date that works best for you. Please note that you are still responsible for the rent from the start date stated in your contract. 

When you first enter your studio, please check if everything is in orderIf you have any questions or remarks, the duty manager will be happy to assist you. 

Now, let the best time of your life begin! 

Terminating contract

Step 1 Contract termination

Terminating your contract with a fixed end date earlier than the date upon in the contract is only possible if you have a compelling reason and valid proof of it. If your termination request is approved, you will be charged a € 990 early termination fee, along with the studio fee until the new end date.

You can find someone to take over your agreement under the same conditions to avoid the early termination fee. The takeover process will incur an administration fee of € 250.

For the complete cancellation policy, we refer to the contract and general terms and conditions.

Delivering studio

Step 1 Cleaning the studio

Before you leave, you'll need to leave the studio clean and tidy. If this is not the case and the studio needs to be cleaned professionally, you'll be charged a cleaning fee or part of your deposit will be withheld.

Cleaning
It's important to do a thorough cleaning. Not sure what to do or which products to use? In our checklist, we've made that easy for you. :)

Download the checklist

Repairs
If something in your studio is broken, you will need to submit a repair request before you leave so the duty manager can fix it before your departure.

Step 2 Emptying the studio

Please take all your personal belongings with you and leave the studio in the same condition as it was delivered to you. Please make sure to leave the bed linen and towels in the studio when you leave.

Step 3 Check-out

The latest check out time is 11 AM on the end date of your contract. Of course, you can check out earlier than the last date, but this does not affect the monthly costs.

You have to hand in the keys of the studio at the reception, so that the duty manager knows that you have checked out.

Step 4 Deposit

You have paid a deposit for your studio. Before you get it back, we will settle any outstanding costs, such as payment arrears or costs for repairs in the studio.

If you pay your rent via direct debit, we will refund (the remainder of) the deposit one month after the end of the contract. We will also stop the direct debit.

If you don't pay your rent via direct debit, make sure to send us your bank details a month before you leave, so we can refund (the remainder of) the deposit one month after the end of the contract.

Terms and conditions

  • Am I eligible to live at Student Experience Madrid Pozuelo?

    You need to be at least 16 years old to stay at Student Experience Madrid Pozuelo. If you’re 16 or 17, you can stay with permission from a parent or guardian to sign the contract. From 18 onwards, you can sign the contract yourself.

    You can stay at this location as a student, also if you are enrolled at an educational institution abroad. This can be for a study program, an internship, or a Ph.D., for example.

  • Why do I need to upload proof of enrollment?

    All Student Experience studios are exclusively available for students. You can upload proof of enrollment during the booking journey, or later in your service portal.

    When you check in, you must be registered as a student at an educational institution.

    Your proof of enrollment must contain the following information:

    • Your name
    • Study program
    • Whether you're a full- or part-time student
    • The name of your school
    • The academic year

Before you book

  • What are the service packages and how do they work?

    When booking a studio, you can choose a service package that fits your lifestyle. You'll find different studios under each package, so you can enjoy your student life exactly the way you like.

    Each specific package includes a set of services, from essential basics to all-inclusive options. Your service package also determines practical details like how often your studio is cleaned (monthly, biweekly, or weekly), which amenities are included (such as bathroom and kitchen sets), and any additional extras.

    At Student Experience Madrid Pozuelo, we offer two service packages: 

    • Signature
    • Prestige

    What to know what's included in each type? Check the prices and services page of Madrid Pozuelo. 

  • Can I tour the residence before booking?

    Want to see the residence and studios at Student Experience Madrid Pozuelo before booking? You’re welcome to visit our complex in person if you’re nearby, or through a virtual tour if you’re living further away.

    Book your tour here.

  • I don’t speak Spanish. Can I stay at Student Experience Madrid Pozuelo without it hindering me?

    Yes! With a community from all over the world, making friends at Student Experience Madrid Pozuelo is easy! Our main spoken language on-location is English.

    Want to improve your Spanish, or start learning it? You’ll find plenty of courses in Madrid, and we offer buddy programs in the complex so you can start practicing right from the start.

  • What alternatives are available if student accommodation in Madrid is fully booked?

    If your preferred student accommodation in Madrid is fully booked, keep checking the websites, as studios may become available due to cancellations. You can also sign up for our newsletter to receive updates about new availability and booking periods. 

    Student Experience Madrid Pozuelo offers private studios, study and communal spaces, sports facilities, and an active student community. The location is well connected to several universities. Booking early is strongly recommended, as studios can fill up quickly. 

    You can also improve your chances by: 

    • Looking outside Madrid’s city center and prioritizing a convenient connection to your university.  
    • Keeping your enrolment documents ready so you can complete your booking quickly.  
    • Checking the contract length, included services, deposit, and cancellation conditions before booking. 
  • What are the steps to reserve student accommodation in Madrid?

    Booking student accommodation in Madrid is usually a straightforward process, but the exact steps may vary depending on the accommodation provider. 

    At Student Experience Madrid Pozuelo, the process is simple: 

    1. Check the available studios on our website.  
    2. Select the studio type and academic term that best suits your stay.  
    3. Complete your online application and upload the required documents, such as proof of enrolment.  
    4. Choose any optional services or add-ons.  
    5. Pay the required down payment and sign your contract online.  

    Once everything has been approved by our team, your booking is confirmed and you're ready to prepare for your move to Madrid. 

    Would you like to read a detailed description of how the process works? Check our FAQ for Madrid Pozuelo. 

  • When do applications open for student accommodation in Madrid?

    We usually start advertising new studios at Student Experience Madrid Pozuelo for the next academic year around March or April. 

    Semester stays may also become available midway through the academic year. Availability can change throughout the year due to new releases or cancellations, so we recommend checking the website regularly. 

    To stay informed about new studios and booking periods, sign up for the Student Experience newsletter. 

Contract & house rules

  • How long can I stay at Madrid Pozuelo?

    Contracts at Student Experience Madrid Pozuelo have a duration between 1 month up to and including 12 months (with a maximum stay of 364 nights). This gives you the flexibility to choose the contract length that suits your plans best.

    Want to extend your stay? Before your contract ends, simply reach out to us. We’ll also contact you in advance to offer the option to rebook.

    Shorter stays < 1 month are also possible and can be booked via our shortstay platform.

  • I've been assigned a studio; can I relocate to another one?

    Once you have made your studio selection, switching to a different studio is not possible. Your contract will be finalized based on the studio you selected during the online booking process.

    In exceptional cases where relocation becomes essential, for example, due to a technical issue, we will contact you personally.

  • Can someone else live in my studio temporarily?

    Housesitting it is not permitted. Subletting without our permission (renting your studio to someone else) and cohabitation (living with someone) are not permitted and result in a fine for violating the contract.

  • What are the house rules for Student Experience Madrid Pozuelo?

    The house rules contain essential information to make your stay in the building as pleasant as possible. The latest version of the house rules is applicable. You can read the house rules here.

  • Can I bring my pet?

    It’s not allowed to bring pets into any Student Experience location. This rule includes owning a pet in your studio, temporarily taking care of someone’s pet (pet sitting), or a visitor bringing a pet along to your studio or in the communal areas. 

  • Can I share my studio with a friend?

    All Student Experience studios are designed for single occupation only. Sharing your studio to live together with a friend or partner is therefore not allowed.

  • Does student accommodation in Madrid have visitor rules or curfews?

    At Student Experience Madrid Pozuelo, there is no curfew. Your personal key card gives you 24/7 access to the building, so you can come and go whenever you like. 

    To help everyone feel comfortable and at home in the complex, we ask students and their guests to keep noise down after 22:00. 

    You may have guests stay overnight for up to 2 nights per month. Overnight guests must be registered, and you remain responsible for them throughout their visit. Extra key cards are not provided, so you will need to let your guest into the building yourself. 

    Guests who need accommodation for a longer period can book a separate room through shortstay.studentexperience.com, subject to availability. 

Prices

  • How much does student housing cost in Madrid?

    The cost of student housing in Madrid varies depending on the type of housing you're looking for. At Student Experience Madrid Pozuelo, prices are subject to service package and length of stay. Check our prices overview for studios at Student Experience Madrid Pozuelo.

  • What is included in the monthly price?

    At Student Experience Madrid Pozuelo you can live an all-in student life!

    The monthly price covers VAT, electricity, water, internet, parking, cleaning and municipal taxes. This also includes 24/7 security and access to facilities such as the gym, rooftop padel court, swimming pool, study room, and more. 

    Not included:  

    • Meal plan or individual meals 
    • Costs for washing and drying 
  • How much are meal plans?

    We offer two different meal plans: half board and full board. The prices can be found here. If you don't have a meal plan, you can purchase meals at DO EAT! at full price.

  • Do I need to pay a deposit?

    Yes, a deposit is required. This is to ensure that the studio remains tidy and that the furniture and facilities are left in good condition.

    The deposit must be paid together with the first month's payment. The total cost of the deposit can be found in the price overview.

    If everything is in order when you leave, you will get your deposit back. If there is damage to the studio or furniture, or if additional cleaning costs need to be incurred to get your studio ready for the next student, these costs will be deducted from your deposit.

  • Do I need to pay any extra fees?

    Apart from the monthly studio price, other fees you need to consider are: 

    • The down payment
    • The reservation fee
    • The deposit

    The down payment must be paid during the booking process. It will then be deducted from your first invoice.

    Not included in your monthly fee are: 

    • Meal plans and individual meals
    • Costs for washing and drying

    For a full overview of costs, please check Madrid Pozuelo.

  • What is the difference between down payment, deposit, and reservation fee?

    The down payment is a non-refundable fee required to secure your studio. No studio is reserved for you until this payment is completed. You pay this fee in step 7 of the booking process. The down payment will be deducted from your first month's payment.

    The deposit is a refundable security fee, which will be returned after check-out, provided the studio is left in good condition.

    The reservation is an administrative fee covering the processing of your booking.

    The reservation fee, the deposit, and your first month's fee together make up the total amount due for your first month's payment.

  • Can my rent increase during my contract term?

    Your contract includes a fixed-price period, which means the studio price does not increase during your contract term. 

Payments

  • What are the payment details for Madrid Pozuelo?

    Always state your name, address, and customer number (KLxxxxxxxx) with the transfer. You can find your customer number in the service portal.

    IBAN account number Madrid Pozuelo
    ES06 0081 5161 6600 0137 8242
    (Name: SCI Student Experience Real Estate III C.V.)

    International payments
    For international payments, you may need additional information. You can use the following bank information.
    Name: BANCO DE SABADELL, S.A.
    Address: Avenida Oscar Espla 37
    City: Alicante, Spain
    BIC: BSABESBBXXX

    Any bank fees are to be borne by the student. Bank fees that are charged to Student Experience will be deducted from the rental payment.

    Please note that our system requires at least one working day to process your online payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Therefore, please ensure that credit card payments are completed at least two weeks in advance.

  • When does my monthly payment need to be made?

    Your payment should be in our account before the 1st of the month. If this is not the case, a payment backlog occurs and we will send a reminder. If you fail to pay within 14 days, collection costs will be charged.

    To avoid this, make sure to pay on time to prevent unnecessary costs.

    Please note the following processing times:

    • Regular payments: at least 1 working day
    • International payments: up to 3 working days
    • Credit card payments: up to 2 weeks
  • I'm behind on my payments. What should I do now?

    Your rent should be received in our account before the 1st of the month. If this is not the case, a payment backlog occurs and we will send a reminder. If you fail to pay within 14 days, collection costs will be charged.

    In exceptional cases we can arrange a payment plan for this. This way you pay off your debt in installments. More information about this can be found under 'What if I'm unable to afford my rent'. 

    To avoid this, make sure to pay on time to prevent unnecessary costs.

    Important: our system requires at least one working day to process your payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Please complete your credit card payments at least two weeks in advance.

    You can settle your payment arrears through the service portal or app. 

  • What if I am unable to afford my rent?

    Payment plan

    Payment arrears can quickly add up, so it's important to find a solution quickly. In exceptional cases we can arrange a payment plan for this. This way you pay off your debt in installments.

    The most important rules are:

    • A payment plan can be arranged no more than once every 12 months. We calculate this from the end date of the last payment plan.
    • The backlog may not increase any further, the monthly rent must be paid on time just like the amount of the payment plan.
    • Do you not comply with the arrangements made in the payment plan? Then the arrangement will be terminated and the bailiff will be engaged.
  • How can I set up direct debit?

    Setting up a direct debit takes approximately 10 working days. To arrange your direct debit for next month on time, please complete the setup before 15th of the prior month. For example: are you setting up direct debit for August, then make sure to set it up before July 15. 

    App

    1. Log in to your account
    2. Go to Payments > Payment accounts
    3. Select Add a new account and
      - For direct debit, choose Add bank account
      - For credit/debit card recurring payment, choose Add debit/credit card
    4. Review your upcoming payments under Payments > Instalment schedule and activate automatic payments under Make payments > Setup autopay

    Download the app on iOS or Android 

    Desktop

    1. Log in to your account
    2. Go to Payments and then the tab Payment accounts. Here, select add payment account
    3. - For direct debit, choose Add bank account
      - For credit/debit card recurring payment, choose Add debit/credit card
    4. Go back to the Make payments tab and click Setup Autopay to activate automatic payments.

    Login to the service portal via your browser

About your studio

  • Are the studios furnished?

    Yes, at this location, you'll get a fully furnished studio, including your own coffee area or kitchenette, bathroom, and terrace. For an overview of all furniture and features, check the information on this page.

  • How big are the studios?

    Student Experience Madrid Pozuelo studios are all 19m2 with a 4m2 terrace, and come fully furnished with a private bathroom and coffee corner or kitchenette. The studio height is approximately 275 cm.

    Adapted studios of 27 m² are available for students with reduced mobility. These studios are not visible in the studio selector but can be requested during the booking process by indicating that you have reduced mobility.

    See the price overview for floor plans and pricing details.

  • Do I have Wi-Fi and television in my studio?

    Internet

    At Student Experience Madrid Pozuelo, Wi-Fi connection is available throughout the premises, and you can use the ethernet plugs which are installed in the studio. Please note that ethernet cables are not included.

    Wi-Fi connection details are provided to you at check-in and are always available at the reception.

    Do you have connectivity issues? Please contact the duty manager.

    Television

    Your studio is equipped with a TV and a Chromecast device, allowing you to enjoy a large list of international TV channels. You can also connect your own accounts of streaming services.

  • Does my studio have air conditioning?

    Your studio in Madrid Pozuelo features an AC unit for heating and cooling, so you can always set your ideal temperature.

  • Is cleaning service for my studio included?

    Cleaning service is included and depending on your studio type the frequency can vary. 

    • Signature: Bi-weekly 
    • Prestige: Weekly 

    This includes general cleaning of the floor, surfaces, and bathroom. Towels and linens are also replaced during each cleaning. 

  • Can I hang items on the walls?

    Hanging items on the wall or drilling into it is not allowed. If you'd like to bring a memento from home, consider a photo frame you can place on a surface.

Resident services

  • What is the service portal and what can I use it for?

    As a resident, you'll get access to a service portal and app. Here, you can: 

    • Check your contract and balance
    • Schedule and make payments
    • Submit maintenance requests
    • View upcoming events
    • And much more!

    Download the app 
    iOS | Android  

    Or Login to the service portal on your browser.

  • What are the opening hours of the reception?

    The reception is open from 7 days a week from 6 AM to 10 PM. Questions or do you want to book the dining room? You're welcome here!

  • How do I contact the duty manager when he's not there?

    If the duty manager isn't at the reception desk, they're likely busy with repairs, maintenance, or another task in the complex or in a studio. You can reach them by phone using the number listed at the reception desk or in the service portal.

  • Is there security in the complex?

    A duty manager is on site between 6 AM and 10 PM. From 10 PM to 6 AM, a night security guard is on duty in the complex. In addition, security cameras have been installed at various locations in and around the complex.

    The shared facilities and the elevators and staircases to all floors are accessible only with a personal access card. Each student is issued a maximum of one card to prevent unauthorized access.

  • How do meal plans work?

    Student Experience Madrid Pozuelo has an on-site restaurant, DO EAT!. When you apply for a studio, you can add a meal plan to your studio booking. Read everything about meal plans here.

  • How can I request a repair?

    If there's something in your studio or a communal area that requires repair, please submit a repair request. You can schedule an appointment with the duty manager or authorize us to fix the issue even if you're not at home.

    For emergencies, please call the duty manager directly. You can find their number in your service portal.

  • How can I report a disturbance or noise issue?

    Are your neighbors causing disturbance with loud music or household waste? This is how you get it sorted!

    1. Talk
    It's important first to discuss the issue with your neighbors. They may not even be aware of the disturbance they're causing. Stay calm and friendly and be understanding of each other's situation. If this doesn't help, you can proceed to step 2.

    2. Report a disturbance
    If a conversation did not help solve the situation, you can report the disturbance to us in the service portal. We will look at a fitting solution.

      

  • How can I file a complaint?

    Do you have a complaint? Report it so that you can live carefree again. We will pick up your complaint as soon as possible.

    If it's an immediate complaint, for example about noise, you can file your complaint (anonymously) to the duty manager or security guard. Unfortunately, we're not able to respond quickly enough to complaints via email (especially during the weekend) to resolve the situation immediately.  

    Not a resident?
    Are you experiencing any issues at one of our locations? Please contact us so we can find a solution.

  • Can I add extra services such as laundry or parking at student accommodation in Madrid?

    At Student Experience Madrid Pozuelo, laundry and parking are available on-site for our students. 

    The building has its own laundromat with washing machines and dryers. Each washing or drying cycle costs €3. Students who book the Prestige service type receive four washing vouchers and four drying vouchers per month. 

    Students who bring a car can also use the underground parking garage free of charge during their stay. 

    Having these facilities available within the building makes everyday student life more convenient, particularly for students who are new to Madrid or prefer to have everything close to home.

  • How can I tell if student accommodation in Madrid is safe and trustworthy?

    When choosing student accommodation in Madrid, it's worth looking beyond the price. A trustworthy accommodation provider should offer secure access, transparent booking conditions, responsive support, and positive reviews from students. 

    At Student Experience Madrid Pozuelo, your safety and comfort are a priority. Students benefit from: 

    • 24/7 security and on-site support.  
    • Secure key card access to the building.  
    • Private, fully furnished studios.  
    • Clearly explained contracts and pricing, with no hidden costs.  
    • A professional team available to help before and during your stay.  
    • A welcoming international student community and regular community events.  

    Before booking any student accommodation, make sure to check what is included in the monthly rent, read reviews from previous students, confirm the location and transport connections to your university, and always book through the provider's official website.

  • Which student residences in Madrid include cleaning and meal plans?

    Many student residences and student accommodation providers in Madrid offer services such as cleaning and meal plans, but what is included can vary by provider and room type. 

    At Student Experience Madrid Pozuelo, a hostel offering luxury services under the name Student Experience Madrid Pozuelo Luxury Hostel Edition, students can enjoy a convenient experience with a range of services included. Depending on the selected service type, a general studio cleaning is provided either weekly or every two weeks. The communal areas are also cleaned regularly. 

    Optional half-board and full-board meal plans are available at the on-site restaurant. Students who prefer more flexibility can book without a meal plan and purchase individual meals whenever they like. 

    Other facilities and services include: 

    • High-speed Wi-Fi and utility costs  
    • 24/7 security and support  
    • An on-site gym and outdoor fitness facilities  
    • Study and communal spaces  
    • A rooftop padel court and swimming pool  
    • Community events and activities  

    When comparing accommodation for students in Madrid with cleaning and meal plans, check how often cleaning is provided, whether meals are included or optional, and which services are covered by the monthly price. 

Facilities in the complex

  • Do I have a mailbox?

    You’ll have your own personal mailbox that matches your studio number. When you move in, you’ll receive a key for it so you can pick up your letters and small deliveries easily.

  • Can I receive parcels Student Experience Madrid Pozuelo?

    Did you order something online? Make sure that you're at home when this is delivered. The receptionist or duty manager is not responsible for accepting your parcels, nor can they sign for them. Are you not going to be at home? Then have the parcel delivered to a Pick-Up point in the area, (such as GLS, SEUR etc.)

    If you stay at Madrid Pozuelo, you can also have your package delivered to the SmartPoint in the building. With the SmartPoint, you can securely receive packages. If you use SmartPoint, please add the User Code (provided to you in the welcome email) + CÓDIGO TAQUILLA. See how it works in the video manual!

    Did you receive a tracking code that your package was delivered at Student Experience Madrid Pozuelo, but you have yet to see a parcel? Then go to reception; they may be able to help you out.

  • How can I reserve the private dining room?

    The building has a private dining room. It can be reserved via the reception. The space can be used during the week until 9:45 PM and on Friday and Saturday until 11:45 PM. 

  • How can I use the laundromat?

    You have received a laundry bag from us, which you can use when you do your laundry at our laundromat. You can use the laundromat for a fee by installing appWash by Miele on your phone. Payments can be made using a debit or a credit card. Costs for washing and drying are 3 euros. To make sure there is enough space for everyone to use the washing and drying machines, please note that:

    • You use one washing or drying machine at a time.
    • You get your laundry out of the machines as soon as it's ready. Tip: set your alarm!
    • You don't leave any bags or baskets behind in the laundromat.

    By thinking of your neighbors, you will receive good karma points and probably make some friends too. ;)

  • Can I play padel on the rooftop?

    Playing padel on the rooftop of Student Experience is one of the amazing benefits of staying here. A fun game with neighbors and amazing sunset views? Check, check, check!

    Head down to reception to make a reservation and get everything you need for the best padel match!

  • What are the opening times of the gym?

    The gym is open every day from 7 AM - 9 PM and equipped with modern fitness equipment from Technogym. Exercise here at your time of day!

  • How can I use the parking garage?

    The complex has an underground parking garage, where you can park your (electric) cars and scooters. The entrance to the parking garage is located on Avenida de Rodajos 3, on the left side of the entrance to the reception.

    If you’re staying at Student Experience, parking is free. Please note that parking spaces are limited. Email info@studentexperience.com mentioning your contact details and the type of vehicle to confirm availability.

     

  • How can I dispose of waste and bulky waste?

    You can dispose of your waste in the recycling room on floor 0. Please use the correct containers:

    Paper/cardboard & plastic: Orange self-compacting containers

    1. Open the top door using the lever
    2. Throw in your waste
    3. Close the door

    Glass: Black container

    1. Insert glass through the hole on the top right

    Organic waste: Black container in the Garbage Room (same floor)

    1. Slide down the top compartment
    2. Insert your organic waste
    3. Close the compartment

    Any questions? Check the video or contact the duty manager.

  • Are there any medical services available through Student Experience?

    Accessing medical services
    Here are some useful links to access public health care in the neighborhood: general practitioner and online health card application. You need a health card to be treated at any public primary care center. More information on how to get medical care in Spain here.

    Dentist
    For dental care, we recommend Clinica Gulin where Student Experience residents can enjoy a 15% discount on all dental services. How do you claim it? Simple! Book an appointment and upon arrival show proof that you’re a Student Experience Madrid Pozuelo by showing a confirmation letter or access to your service portal for example. It’s that easy. Take care of your smile!

  • How can I rent items at the TULU smart rental unit?

    At the TULU smart rental unit, you can rent handy items such as a vacuum cleaner, game consoles, board games, and more! The contents of the TULU units vary per location, so go and check it out and find out which amazing items you can rent at your location! Download the TULU app to start.

Ending your stay

  • What is the cancellation policy?

    Requirements  

    You have signed a contract to live at Student Experience, but you changed your mind or cannot move in due to special circumstances. The cancellation policy depends on the situation, you can find more details below. You need a compelling reason to terminate your contract early. Examples of this are: you have been declined from your studies or cannot come to Spain anymore. In order to process a request for early termination of your contract, we need proof. The proof is, for example, a rejection letter from your educational institution.  

    > 30 days to contract start date 

    If you want to terminate your contract > 30 days before the start date of your contract and you have a compelling reason with supporting proof, you may cancel without having to pay the charges included in the first month’s payment (studio fee, deposit, and reservation fee). Please note that the down payment made to reserve your studio is non-refundable. 

    < 30 days to contract start date

    If you want to terminate your contract you must provide a compelling reason along with supporting proof. A compelling reason typically refers to an unforeseen situation beyond the resident’s control.

    If your termination request is approved, you will be required to pay the studio fee for the first month and the reservation fee. Your deposit will be refunded within 30 days after the adjusted contract end date. Please note that the down payment made to reserve your studio is non-refundable.

    After your contract start date 

    If you want to terminate the contract earlier than the contract end date, this will only be possible if you have a compelling reason and valid proof for it. A compelling reason typically refers to an unforeseen situation beyond the resident’s control.  

    Upon approval, a one-month (30 days) notice period applies. This means that you will be allowed to stay in the complex for one month after the date on which you submitted the application. You will be charged an early termination fee of € 990, along with the payment of the studio fee until the new end date. The deposit will be refunded in accordance with your contract. Please note that the down payment made to reserve your studio is non-refundable. 

    You can find someone to take over the agreement under the same conditions to avoid the early termination fee. The takeover process will incur an administration fee of € 250. 

    If the early termination request is not approved, you must pay the studio fee until the end of the contract. For the complete cancellation policy, refer to the contract and general terms and conditions. 

  • How can I terminate my contract?

    When you stay at Student Experience Madrid Pozuelo, you do not have to end your contract. Your contract will end automatically on the end date stated in your contract. If you want to stay longer, please contact us by e-mail.

    Do you want to terminate your contract before the end date? Please refer to our cancellation policy or see the full terms in your contract.

  • How do I deliver my studio correctly?

    Before you leave, you'll need to leave the studio clean and tidy. If this is not the case and the studio needs to be cleaned professionally, you'll be charged a cleaning fee or part of your deposit will be withheld. 

    Cleaning 

    It's important to do a thorough cleaning. Not sure what to do or which products to use? In our checklist, we've made that easy for you. :) 

    Repairs 

    If something in your studio is broken, you will need to submit a repair request before you leave so the duty manager can fix it before your departure. 

  • Can I transfer my studio to someone else?

    Unfortunately, transferring your studio to a friend or family member is not possible. To ensure fairness for all studio seekers at Student Experience, your studio will be listed on the website for others to apply.

    However, you can refer your friends to our website, where they can register and apply for available studios.

  • What do I need to know about checking out?   

    Emptying the studio 

    Please take all your personal belongings with you and leave the studio in the same condition as it was delivered to you. Please make sure to leave the linen and towel package in the studio when you leave.

    Check-out 

    The latest check-out time is 11 AM on the end date of your contract. Of course, you can check out earlier than the last date, but this does not affect your monthly costs. You have to personally hand in the keys of the studio at the reception, so that the duty manager knows that you have checked out.

  • When will I receive my deposit back?

    You have paid a deposit for your studio. Before you get it back, we will settle any outstanding costs, such as payment arrears or costs for repairs in the studio.

    If you pay your rent via direct debit, we will refund (the remainder of) the deposit one month after the end of the contract. We will also stop the direct debit.

    If you don't pay your rent via direct debit, make sure to send us your bank details a month before you leave so we can refund (the remainder of) the deposit one month after the end of the contract.

Student life in Madrid

  • What is student life like in Madrid?

    With 17 major universities in the city, Madrid can truly call itself a student city. Though it's not the cheapest city in the country, tuition fees are reasonable, and you'll find many places offering student deals. This makes Madrid a great place to stay, even if you're on a student budget.
       
    With plenty of things to do, the capital of Spain offers incredible opportunities for a great student life. From cultural events and historical attractions to festivals and vibrant nightlife, there's never a dull moment in Madrid.  
     

  • Are there any events held at Student Experience Madrid Pozuelo? 

    At Student Experience Madrid Pozuelo, our calendar is packed with monthly events and social gatherings so you can easily meet your neighbors. The complex is filled with state-of-the-art facilities and services that will make your student life much easier, such as study rooms, a gym, a laundromat, and a restaurant. And did we mention our rooftop padel court? 

  • What are the best neighborhoods to live in Madrid as a student?

    There are plenty of neighborhoods in Madrid that are popular among students, because they're affordable, close to universities, and have a lively atmosphere. Of course, it all depends on your own preference!  

    Now, we may be biased, but our favorite neighborhood is Pozuelo de Alarcón. This charming, green, and calm area is just outside of Madrid's city center, at the edge of the Casa de Campo Park.  
     
    Pozuelo de Alarcón is close to some major universities, such as ESIC and Universidad Complutense, and you'll have easy access to the city center by public transport or using the shared cars at Student Experience. See it as an urban oasis, where you get to enjoy Madrid's metropolitan vibes while having the possibility to retreat into tranquility at Madrid Pozuelo.  

  • What are the best methods of transport around Student Experience Madrid Pozuelo?

    Several bus lines connect you to major universities such as ESIC, Universidad Francisco de Vitoria, Campus de Somosaguas (Universidad Complutense), and San Pablo CEU. Find out more about bus lines connecting to Student Experience Madrid Pozuelo here.

  • What's it like to live in Madrid as a student?

    Madrid is one of Europe’s most popular student cities, with 17 major universities and thousands of local and international students. Although it is not the cheapest city in Spain, tuition fees are generally reasonable, and many restaurants, shops, museums, and attractions offer student discounts.

    The city offers everything you need for a great student experience, from cultural events, historic landmarks, and green parks to festivals, cafés, sports, and vibrant nightlife. Its extensive public transport network also makes it easy to explore different neighborhoods, travel to university, and enjoy everything Madrid has to offer.

    At Student Experience Madrid Pozuelo, you will have your own fully furnished private studio while being part of an international student community. Our monthly calendar includes events and social gatherings, making it easy to meet other students. You will also have access to study rooms, a gym, a laundromat, a restaurant, sports facilities, and even a rooftop padel court. With several universities and Madrid city center within easy reach, it is an ideal place to balance your studies, social life, and free time.

  • Where can international students stay in Madrid?

    International students have several accommodation options in Madrid, including student residences, shared apartments, private rentals, host families, and coliving spaces. The best choice depends on your budget, university location, and the type of student experience you're looking for. 

    Student Experience Madrid Pozuelo offers fully furnished private studios designed to be ideal for students. The property is well connected to universities such as ESIC University, Universidad Complutense de Madrid (Somosaguas), Universidad Francisco de Vitoria (UFV), and CEU San Pablo. The monthly price includes Wi-Fi, utilities, access to study and social spaces, sports facilities, and a vibrant international student community. 

    If you're planning to study in Madrid, it's a good idea to book your accommodation early, as demand is high before the start of each academic year. Always compare the location, transport connections, included services, contract length, and total monthly cost before making your decision. 

Is your answer not listed here?

Get in contact with us, the Student Experience team would love to help you. Want to contact the duty manager of your location directly? You can find his number at the reception of your location and in your service portal.

Email

For future, current, and past residents.
info@studentexperience.com

For future residents who have not yet made a reservation. (Granada, Madrid Pozuelo, and Amsterdam Minervahaven only) 

bookings@studentexperience.com

Phone

Netherlands+31 (0)20 235 21 59Spain
+34 919 54 97 71

Looking for contact details for short stays ( < 1 month) for Granada or Madrid? Visit this page